Are you measuring the right things?
http://www.gerrymcgovern.com/nt/2009/nt-2009-05-18...

DATE CHANGE: SALES WEBINAR: TASK IDENTIFICATION: MAY 19
Identifying your customers’ top tasks makes your website more efficient:
https://www2.gotomeeting.com/register/190496954

CANADA MASTERCLASSES: Ottawa: May 25 - Toronto: May 26 - Edmonton: May 29
http://www.neoinsight.com/workshops/mcgovern-overview.html

*****************************************************************
ARE YOU MEASURING THE RIGHT THINGS?

Having enormous quantities of people visit gargantuan numbers of pages on your website is the only metric that matters. (Santa Claus is a woman who lives in the Bahamas.)

Health websites around the world have been thriving as a result of swine flu. Millions upon millions of new visitors and countless millions of new page views. “It’s really wonderful,” said a web manager for a major health website. “What we need are more pandemics like this. It really helps the page views.”

The manager for a major software company’s support website was recently overheard to say to a friend. “I only wish this company would make worse software. That would really help the page views.” This is a very clever manager, who came up with a brilliant idea for making money out of a loss-making activity (support). This clever manager sells ads on the support website. What a wonderful new revenue source.

Now, at a senior management level strategies are indeed being discussed for making more inferior software so that more people will have problems. Thus more people will have to visit the website, and of course the more people who visit the website the more this company will make on advertising revenue. It’s a win-win business model. Spend less money on software development, thus resulting in worse software, and make more money from the ads on the support website. What genius!

Sheepboy is a new search engine, a “Google killer” with a business model that is making venture capitalists drool. “I got the idea from how supermarkets put the milk at the back, so that you’re forced to walk through the aisles so maybe you’ll buy other stuff as well,” Timothy Lamb, founder of Sheepboy stated. Sheepboy’s amazing idea is to put the right results on the second page of the search results. That way they will double page views for every visitor. (And we all know how important page views are!)

Tom Volume is an entrepreneur with an idea. He was developed software that sucks sentences and pages from the Web’s most popular websites, randomizes them and then sells this new content for a penny a page. Tom has a wonderful special offer. If you spend 100 dollars you get a bonus of an extra trillion pages thrown in for free absolutely. You will have one of the biggest websites on the Web, full of keyword-rich webpages. This will unquestionably lead to a rise in visitors, and of course, more page views.

James Vague has designed his website in a very clever way. There is a frontpage that says “Hello” with a link that says “Click here to enter website.” When you click that, you get to a flash intro that goes on for three minutes, thus increasing visitor time on the page. (James’ website has won an advertising industry design award, so it must be good.) However, the cleverest idea of all is the fact that every task on the website involves visiting at least 20 pages (when you should only have to visit 4). But wait, there’s more. You’re never able to complete the task first time around. You have to come back. Thus James has an exceedingly high repeat visitor rate. Amazing. Truly.

Gerry McGovern
mailto:gerry@gerrymcgovern.com

*****************************************************************
Comment on this post at our Giraffe Forum Blog
http://giraffeforum.com/wordpress/2009/05/17/are-you-measuring-the-right-things/#respond

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http://www.customercarewords.com/
*****************************************************************

RELATED LINKS

Measuring success
http://www.gerrymcgovern.com/nt/class/cmm.htm

New Thinking Subject Classification
http://www.gerrymcgovern.com/nt/class/index.htm

*****************************************************************
NEW THINKING NEW THINKING NEW THINKING NEW THINKING
By Gerry McGovern – http://www.gerrymcgovern.com
*****************************************************************
May 18, 2009 - Volume 14 Number 19
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You may quote freely from this issue once you give proper attribution. (A link to www.gerrymcgovern.com would be appreciated.)

Permission to re-publish an individual issue is given, once the
following conditions are met:
* Gerry McGovern is given proper recognition as author
* A link to Gerry McGovern's website is published with the
following text and URL:

Content management solutions: Gerry McGovern
http://www.gerrymcgovern.com

* The piece is not modified in any way
* Subscription details for New Thinking are provided
* Gerry McGovern is informed of the re-publication

mailto:gerry@gerrymcgovern.com

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Are you measuring the right things?
Are you measuring the right things?
http://www.gerrymcgovern.com/nt/2009/nt-2009-05-18...

DATE CHANGE: SALES WEBINAR: TASK IDENTIFICATION: MAY 19
Identifying your customers’ top tasks makes your website more efficient:
https://www2.gotomeeting.com/register/190496954

CANADA MASTERCLASSES: Ottawa: May 25 - Toronto: May 26 - Edmonton: May 29
http://www.neoinsight.com/workshops/mcgovern-overview.html

*****************************************************************
ARE YOU MEASURING THE RIGHT THINGS?

Having enormous quantities of people visit gargantuan numbers of pages on your website is the only metric that matters. (Santa Claus is a woman who lives in the Bahamas.)

Health websites around the world have been thriving as a result of swine flu. Millions upon millions of new visitors and countless millions of new page views. “It’s really wonderful,” said a web manager for a major health website. “What we need are more pandemics like this. It really helps the page views.”

The manager for a major software company’s support website was recently overheard to say to a friend. “I only wish this company would make worse software. That would really help the page views.” This is a very clever manager, who came up with a brilliant idea for making money out of a loss-making activity (support). This clever manager sells ads on the support website. What a wonderful new revenue source.

Now, at a senior management level strategies are indeed being discussed for making more inferior software so that more people will have problems. Thus more people will have to visit the website, and of course the more people who visit the website the more this company will make on advertising revenue. It’s a win-win business model. Spend less money on software development, thus resulting in worse software, and make more money from the ads on the support website. What genius!

Sheepboy is a new search engine, a “Google killer” with a business model that is making venture capitalists drool. “I got the idea from how supermarkets put the milk at the back, so that you’re forced to walk through the aisles so maybe you’ll buy other stuff as well,” Timothy Lamb, founder of Sheepboy stated. Sheepboy’s amazing idea is to put the right results on the second page of the search results. That way they will double page views for every visitor. (And we all know how important page views are!)

Tom Volume is an entrepreneur with an idea. He was developed software that sucks sentences and pages from the Web’s most popular websites, randomizes them and then sells this new content for a penny a page. Tom has a wonderful special offer. If you spend 100 dollars you get a bonus of an extra trillion pages thrown in for free absolutely. You will have one of the biggest websites on the Web, full of keyword-rich webpages. This will unquestionably lead to a rise in visitors, and of course, more page views.

James Vague has designed his website in a very clever way. There is a frontpage that says “Hello” with a link that says “Click here to enter website.” When you click that, you get to a flash intro that goes on for three minutes, thus increasing visitor time on the page. (James’ website has won an advertising industry design award, so it must be good.) However, the cleverest idea of all is the fact that every task on the website involves visiting at least 20 pages (when you should only have to visit 4). But wait, there’s more. You’re never able to complete the task first time around. You have to come back. Thus James has an exceedingly high repeat visitor rate. Amazing. Truly.

Gerry McGovern
mailto:gerry@gerrymcgovern.com

*****************************************************************
Comment on this post at our Giraffe Forum Blog
http://giraffeforum.com/wordpress/2009/05/17/are-you-measuring-the-right-things/#respond

SUBSCRIBE TO NEW THINKING (It’s free!)
mailto:subscribe@gerrymcgovern.mailer1.net

FOLLOW GERRY MCGOVERN ON TWITTER
http://twitter.com/gerrymcgovern

*****************************************************************
MICROSOFT, SCHLUMBERGER, VANGUARD, TETRA PAK, AND THE UNITED STATES INTERNAL REVENUE SERVICE USE CUSTOMER CAREWORDS. SEE WHAT IT CAN DO FOR YOU
http://www.customercarewords.com/
*****************************************************************

RELATED LINKS

Measuring success
http://www.gerrymcgovern.com/nt/class/cmm.htm

New Thinking Subject Classification
http://www.gerrymcgovern.com/nt/class/index.htm

*****************************************************************
NEW THINKING NEW THINKING NEW THINKING NEW THINKING
By Gerry McGovern – http://www.gerrymcgovern.com
*****************************************************************
May 18, 2009 - Volume 14 Number 19
*****************************************************************

You may quote freely from this issue once you give proper attribution. (A link to www.gerrymcgovern.com would be appreciated.)

Permission to re-publish an individual issue is given, once the
following conditions are met:
* Gerry McGovern is given proper recognition as author
* A link to Gerry McGovern's website is published with the
following text and URL:

Content management solutions: Gerry McGovern
http://www.gerrymcgovern.com

* The piece is not modified in any way
* Subscription details for New Thinking are provided
* Gerry McGovern is informed of the re-publication

mailto:gerry@gerrymcgovern.com

WEBSITE LINK FOR THIS ISSUE:
http://www.gerrymcgovern.com/nt/2009/nt-2009-05-18-page-views.htm

*****************************************************************
RSS FEED
http://newsweaver.ie/gerrymcgovern/e_rss.aspx
*****************************************************************

*****************************************************************
PUBLICATION SCHEDULE
New Thinking is published every Monday, 48 weeks a year (two week break during summer and winter).
*****************************************************************

SUBSCRIBING TO NEW THINKING
http://www.gerrymcgovern.com/nt-sub.htm

UNSUBSCRIBING FROM NEW THINKING
http://www.gerrymcgovern.com/nt-sub.htm

TECHNICAL PROBLEMS
If you are having any technical problems, please email:
mailto:gerry@gerrymcgovern.com

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