by John Scarborough VP, Quality Engineering, Aztecsoft, USA
A few months ago I talked with the VP of Engineering for a $50+M software producer whose flagship product, Buckflow (not its real name), was in serious trouble. His team had followed the same Quality Assurance (QA) routine for a few years without running into serious problems, but customer deployment of their last upgrade, which contained patches for 20 customer-reported problems, had resulted in an uproar. At a few sites, Buckflow would not initialize. At another site, a key workflow management tool had been disabled. More patches were scheduled, and a major dot release was scheduled to come out in the summer.